Warranties & Repairs

Warranties

Sonicare Toothbrushes

2-year limited warranty.

Toothbrush Replacement Heads

No warranty.

PLEASE NOTE

The warranty for each new product begins on the date of purchase. A valid proof of purchase is required.

The Philips warranty applies when the product has been handled properly for its intended use as described in the instruction manual. Read the instruction manual carefully before installing or using the product.

We will identify the best service option for you depending on your product and the defect. The data stored in connected products may be lost when serviced. We recommend you back up the data before sending the product. We will not be responsible for such loss.

What is not included in the Warranty?

The warranty does not cover the following:

  • indirect or consequential damages, such as loss of time, loss of data, or loss of income;
  • compensation for activities done by yourself, such as regular maintenance, installing firmware updates, or saving data, etc.

The warranty does not apply:

  • if the proof of purchase has been altered or made illegible;
  • if the model number, serial number, or production date code on the product has been altered, removed, or made illegible;
  • if the product was purchased as faulty stock;
  • if repairs or product modifications have been performed by unauthorized service organizations or persons;
  • if the defect is the result of excessive use outside the intended purpose;
  • if the defect is caused by abuse of the product;
  • if the defect is caused by environmental conditions that are not in accordance with the user manual;
  • if the defect is caused by connecting peripherals, additional equipment, or accessories (including software) other than those recommended in the user manual;
  • if the unit has been damaged, including but not limited to damage by animals, lightning, abnormal voltage, fire, natural disaster, transportation, or water (unless the user manual expressly states that the product may be rinsed);
  • for normal wear and tear, or replacement of consumable parts, such as Brush Heads etc;
  • if the product is defective due to the wear of its parts, which are consumable by their nature;
  • for non-electrical parts.

​What to do in case of a faulty toothbrush?

If your Sonicare toothbrush is still under warranty, please contact your nearest Philips Authorized Service Center for support.

BLOEMFONTEIN

Rusan Electronics

19 1st Avenue
Westdene
Bloemfontein
9301

Phone
051 430 9394

CAPE TOWN

S&H Electronics

61 Stewart Street
Goodwood
Cape Town
7460

Phone
021 591 5000

DURBAN

Philtech Services

162 Josiah Gumede
(Old Main Road)
Pinetown
3610

Phone
031 701 2511

EAST LONDON / PE

VR Electronics

4 Van Eck Street
Lorraine
Gqeberha
6070

Phone
041 368 4601

JOHANNESBURG

Philtec Services

10 Saddle Drive
Woodmead Office Park
Woodmead
2191

Phone
010 001 0077

POLOKWANE

Elindi Radio & TV

21 Thabo Mbeki Street
Polokwane Central
Polokwane
0699

Phone
015 295 7950

RUSTENBURG

AAA’s TV & Video Centre CC

8 Pretorius Street
Rustenburg
0299

Phone
014 592 4596

WELKOM

TV Mecca

7 Neser Street
Dagbreek
Welkom
9460

Phone
057 353 3219

Shopping Basket
Select the fields to be shown. Others will be hidden. Drag and drop to rearrange the order.
  • IMAGE
  • SKU
  • RATING
  • PRICE
  • STOCK
  • AVAILABILITY
  • BUY NOW
  • WEIGHT
  • DIMENSIONS
  • TECHNICAL SPECIFICATIONS
CLICK OUTSIDE TO HIDE THE COMPARISON BAR
COMPARE
Scroll to Top
[]
×
GET 5% DISCOUNT NOW

ADD YOUR EMAIL TO APPLY THE DISCOUNT

NO THANK YOU! ADD ITEM TO BASKET. ** By completing this, you are signing up to receive our emails. You can unsubscribe at any time.